Your Sweet Memories

Terms and Conditions

  • We want you to love your order. Please read our return policy carefully.

Thank you for shopping with us!

Please note that personalized or customized items cannot be returned, so we kindly request you to carefully review all names, spellings, dates, and design details before placing your order. Double-check your details before ordering, as we cannot accept returns for those.

If there are any issues with your order, feel free to reach out to our support team. We’re here to help!

  • Damaged, Defective, or Incorrect Orders

We take quality seriously. Please inspect your order immediately upon delivery.

If you receive an item that is:

  • Damaged

  • Defective

  • Incorrect (wrong item sent)

You must contact us within 48 hours of delivery via the WhatsApp number listed on our website.

Please provide clear photo or video proof of the issue.

Once verified, we will resolve the matter promptly with either:

  • A replacement, or
  • A refund (if replacement is not possible)

Claims made after 48 hours of delivery may not be accepted.

  • All refunds will be processed based on our return policy guidelines.

For any questions related to our terms and conditions, please don’t hesitate to reach out. We value your trust and want to ensure your experience with us is a pleasant one.

We regularly update our policy to improve our services, so make sure to check back for any changes!